Today I'd like to show you how to set up the right policies. I was able to work on this and get advice from one of my buyers. You need to make sure that your polices are clear so that your buyers know what's in store for them. They need to know about;shipping,payment,and exchanges.
I've been looking at other stores and found some great examples for you guys, make sure your that with your policies you stick with them. The first store I ran across was the PinkElephantBowtique. I looked up her policies and this is what I found for shipping
*PLEASE NOTE:* Please be sure that your Paypal and Etsy shipping addresses match. If there is a conflict between the two addresses, I will ship to the address listed with Etsy, as oftentimes customers forget to update their address on file with Paypal. However I cannot be held responsible for addresses that have not been updated or are otherwise incorrect, so please verify this information before completing your purchase. Thank you
Notice how she tells you what you need for her to be able to get your package to you? Also what address she will ship it to if they don't match? And how she's not responsible for any mix up in addresses? As a seller you need to make sure you let your customers know what your responsible for and what your not.
Then I ran into the Freshsqueezedbaby;
All Custom Orders are being taken care of as quickly as possible. I will be happy to go out of my way to satisfy your needs.
All of my handmade pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the pictures, especially for custom orders. Thank you.